Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Lively Raft Limited, a company registered in Scotland ("Company", "we", "us", or "our"), concerning your use of the lively-raft.com website and our smart home technology services.

2. Description of Services

Lively Raft provides smart home technology solutions specifically designed for Scottish tourism and hospitality accommodations, including:

• Intelligent lighting systems installation and management
• Climate control solutions
• Security and access control systems
• Entertainment system integration
• Home automation and IoT device management
• Related consultation and maintenance services

3. Eligibility

By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You are the owner or authorised representative of the property where services will be installed
• All information provided is accurate and current

4. Account Registration and Security

To access certain features of our services, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access
• Accept responsibility for all activities under your account

5. Service Installation and Maintenance

5.1 Installation Services

Our installation services are subject to:

• Property assessment and compatibility evaluation
• Agreed-upon scheduling and access requirements
• Compliance with local building codes and regulations
• Customer preparation requirements as specified in service agreements

5.2 Maintenance and Support

We provide ongoing maintenance and support services as outlined in your service agreement, including:

• Software updates and security patches
• Technical support during business hours
• Routine maintenance and inspections
• Emergency response for critical system failures

6. Payment Terms

Payment terms include:

• Fees as specified in your service agreement
• Payment due dates and accepted methods
• Late payment charges and collection costs
• Automatic renewal terms where applicable

7. Warranties and Disclaimers

7.1 Limited Warranty

We warrant that our services will be performed in a professional manner consistent with industry standards. Hardware components are covered by manufacturer warranties.

7.2 Disclaimer

Except as expressly stated, our services are provided "as is" without warranties of any kind. We disclaim all implied warranties, including merchantability and fitness for a particular purpose.

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid for services in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for damages caused by third-party products or services
• Force majeure events excuse performance obligations

9. Data and Privacy

Your use of our services is subject to our Privacy Policy. We collect and process data from smart home devices to provide and improve our services. You consent to such data collection and processing as described in our Privacy Policy.

10. Intellectual Property

All proprietary software, trademarks, and content remain our property or that of our licensors. You receive a limited licence to use our services for their intended purpose only.

11. Termination

Either party may terminate services:

• For convenience with 30 days' written notice
• Immediately for material breach that remains uncured after 14 days' notice
• Immediately for insolvency or change of control

12. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your breach of these Terms
• Your misuse of our services
• Your violation of applicable laws
• Third-party claims related to your property or guests

13. Compliance with Laws

You must comply with all applicable laws and regulations, including:

• Building and electrical safety codes
• Data protection and privacy laws
• Tourism and hospitality regulations
• Local planning and zoning requirements

14. Force Majeure

Neither party shall be liable for delays or failures caused by circumstances beyond their reasonable control, including natural disasters, government actions, or supply chain disruptions.

15. Dispute Resolution

Any disputes shall be resolved through:

• Good faith negotiations between the parties
• Mediation if negotiations fail
• Arbitration under Scottish Arbitration Rules
• Courts of Scotland as a last resort

16. Governing Law

These Terms are governed by Scottish law and the laws of the United Kingdom. Any legal proceedings shall be subject to the exclusive jurisdiction of the Scottish courts.

17. Severability

If any provision of these Terms is found unenforceable, the remainder shall remain in full force and effect.

18. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or website notice. Continued use constitutes acceptance of modified Terms.

19. Contact Information

For questions about these Terms, contact us:

20. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

Company Registration: Lively Raft Limited, registered in Scotland, Company Number: SC123456